MASE Health facts

What MASE Health is

MASE Health (also written M.A.S.E) builds software and services for behavioral health and substance use disorder providers, including opioid treatment programs.

The public website is https://www.mase.health. Product sites linked from MASE are Health OS at https://www.mase-emr.com, Neural Hub at https://www.maseneural.io, M.A.S.E HHC at https://www.mase-hhc.com, and Clearing Hub at https://www.maseclearinghub.com.

Sales and general questions: info@mase.health.

Where MASE is live

MASE is live at Serenity Rehabilitation Center in Pontiac, Michigan, and at one practice in Texas.

Those are the only live sites this page states. MASE does not publish a national site count, a state count, or a patient census here.

Health OS

Health OS is MASE's electronic medical record for behavioral health and opioid treatment programs. Its product site is https://www.mase-emr.com.

Documented workflows include a dosing-window workflow for opioid treatment programs, inventory counts whose corrections require two staff members plus a separate approver, and overrides that require a human e-signature. Alerts are decision support only. The software does not make the clinical decision.

Health OS is the product described on https://www.mase.health/behavioral-health-emr and https://www.mase.health/otp-emr.

Eva

Eva is MASE's AI phone agent. For MASE and Serenity Rehabilitation Center she verifies callers, books appointments, takes messages, transfers calls, and handles crisis calls.

Eva is not offered to answer other clinics' patient calls. Business associate agreements for that use are not in place.

The phone number published for Eva is (248) 919-5856. Details are on https://www.mase.health/eva.

Neural Hub

Neural Hub is MASE's clinical platform for home health and related care teams. Its product site is https://www.maseneural.io.

On this website, Neural Hub is described at https://www.mase.health/neural-health. It is a separate product from Health OS.

Prime

Prime is MASE's AI assistant layer.

This site does not describe Prime as a connected network, as a learning system, or as a smart-glasses product.

Services described on this site

Credentialing and payer enrollment for behavioral health, home health, and hospice providers: https://www.mase.health/solutions/credentialing.

Launch advisory (licensure, accreditation preparation, and EMR setup): https://www.mase.health/solutions/advisory. Organizations can submit a public intake at https://www.mase.health/advisory/apply.

Growth Bridge may help eligible providers with EMR subscription costs. It is not a loan, a cash advance, or an automatic waiver. Eligibility is reviewed. Details: https://www.mase.health/solutions/growth-bridge.

Backend staffing support for organizations is requested at https://www.mase.health/staffing/apply. That form is not a job application.

A demo or other conversation starts at https://www.mase.health/request-demo.

Compliance posture

Health OS workflows are designed around 42 CFR Part 2 and HIPAA obligations that apply to substance use disorder and health records: human e-signature on overrides, two-staff inventory corrections with a separate approver, and decision-support alerts that do not replace a clinician.

This marketing site does not accept, store, or display patient records. Do not send protected health information through the public forms or the /api/ask endpoint.

A plain-language page is at https://www.mase.health/compliance. It is not legal advice and it is not a certification badge.

How to ask this site

A read-only endpoint, POST https://www.mase.health/api/ask with JSON {"question":"..."}, answers only from the facts and FAQ published on this site. It does not call an external model and it has no access to patient data.

The API description is https://www.mase.health/openapi.json. A short discovery file is https://www.mase.health/.well-known/ai-plugin.json. The FAQ is https://www.mase.health/faq.

Resource library

These pages are loaded from the same files as /resources. Articles still marked for owner review say so on the article itself.

• 42 CFR Part 2 for clinics: consent, redisclosure, and what changed in 2024

  A plain-language account of Part 2 confidentiality for substance use disorder records, including the 2024 TPO consent, and what MASE does and does not claim.

• An AI phone agent for a clinic: what Eva does, and where she does not

  What to require of a clinic voice agent, and the limited way MASE's Eva is actually used today.

• Home health OASIS: what agencies collect, and what Neural Hub does not claim

  What the OASIS assessment is, which patients it covers, and the limited way MASE describes Neural Hub.

• MASE in Michigan

  Where MASE is live in Michigan, who operates that program, and what this page does not claim about state rules.

• MASE in Texas

  What MASE has verified about its Texas footprint, and what this page leaves out on purpose.

• SUD and behavioral health EMR: what to separate from a general chart

  Why substance use disorder and behavioral health records need their own controls, and what MASE Health OS is actually described as doing.

• Take-home methadone dosing: the federal limits clinics have to document

  How 42 CFR 8.12 limits unsupervised methadone doses, what must be in the chart, and what MASE does not claim its EMR does.

• What an OTP and methadone clinic EMR has to record

  What opioid treatment programs need an EMR to capture, and which of those workflows MASE Health OS actually documents today.