Voice agent
Eva answers the phone for MASE and Serenity
Eva is MASE's AI phone agent. She is in use for MASE and for Serenity Rehabilitation Center in Pontiac, Michigan. The published number is (248) 919-5856.
What she does
- Verifies callers.
- Books appointments.
- Takes messages.
- Transfers calls.
- Handles crisis calls for MASE and Serenity.
What she does not do
Eva is not offered to answer patient calls for other clinics. Business associate agreements for that use are not in place. A demo request on this website does not turn Eva on for your clinic, and it is not a way to leave a message for a patient.
How this relates to the EMR
Health OS is the medical record. Eva is the phone agent. Clinical alerts in Health OS stay decision support, and overrides still need a human e-signature. Eva does not sign those overrides.